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Poster Print FAQ
Poster Print FAQ
Frequently Asked Questions
Q: Are these prints of high quality?
A: Of course! We would never sell anything we would not buy ourselves. Each photo/print is an original digital image from our Canon cameras and are specially processed to look clean, colorful and sharp at large print sizes.
Q: Are these prints inkjet or Giclee's?
A: All prints are currently printed using a digital photo printing process on a Durst Theta printer. This machine produces high resolution continuous tone images using a photographic process on Fuji Crystal Archive photo paper. They are NOT inkjet prints. They are also called digital "C" prints.
Q: How long will they last without fading?
A: The Fuji paper is rated to 80 years of stability if displayed under glass and out of sunlight. As long as a print does not get blasted by sunlight, the color will last your lifetime.
Q: How are the posters/prints shipped?
A: Small sizes are shipped flat, larger posters are shipped in sturdy mailing tubes to prevent damage.
Q: How long does it take to receive my print once I order it?
A: We don't stock prints, they are printed on demand, and this takes about a week. Once we get the print, it ships out either by US first class or Priority Mail which takes 2-7 business days. International mailing times are 5-14 days on average.
Q: What if I don't like my print or it was damaged in shipping?
A: We offer a 30 day guarantee on all products. Damaged items will be replaced.
Q: My print will not lay flat after I got it out of the mailing tube. What should I do?
A: Rolled prints will flatten out if left on a flat surface. Pressing it carefully between heavy flat objects can speed the process. but make sure to protect the image side of the print.
Q: Do you offer framing and mounting?
A: No, sorry. Shipping framed prints is too expensive and detailed for us to handle. I suggest visiting your local frame shop or purchasing a frame kit from your local craft or art store. If you're cheap like me, use tacks, poster putty, or double sided tape, though these methods might damage the print.
Q: Can I clean my prints?
A: Most dust or finger prints can be buffed off with a soft cotton or microfiber cloth. Never use water, solvents, or cleaners, they will ruin the finish.
