When You Need Help . . . Radio Carbon Art is at your service. If you ever have any problems with our products, service or website, please do not hesitate to contact us by email or at our customer service number during business hours. If we are not in the office when you call, please leave a message. We monitor our e-mail and voice mail closely and will be responsive to your message. Our goal is to solve your problem as soon as possible because we love pleasing our valuable customers. Contact Information: Our Phone Number: 888-834-2261 Our Hours: Monday thru Friday 10am to 5 pm Eastern Time Our Mailing Address: P.O. Box 464 Lewisburg, PA, 17837--USA Paul's E-mail: Aimee's and Customer Service E-mail: DEFECTIVE OR DAMAGED DVDs or TAPES Imperfections can sometimes occur during duplication. If you have a defective disk or tape, please do not send it back without contacting us first. It is usually not worth the extra shipping to return the item. If we determine it to be an error on our part, we will send you a replacement at no charge. If the DVD or Video is damaged by your faulty playback equipment or other abuse, no replacement or refund will be issued. MISSING OR LATE SHIPMENTS Priority Mail packages usually take 2-3 business days for delivery in the continental US, but may take a few days longer to US territories and APO addresses. Packages shipped Internationally via Air Mail can take an average of 1-2 weeks. However, times can vary widely depending on your country's customs, weather, political climate or other such factors. If you have not received your order after a reasonable time, please contact us so we may make other delivery arrangements. Any lost packages will be replaced at no charge. 30 DAY MONEY BACK GUARANTEE If for some reason you are not satisfied with our products, we offer a 30 day money back guarantee. Simply return it, undamaged, within 30 days of the invoice date and we will issue you a refund for the purchase price. Sorry, we cannot refund any shipping charges.